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Installation and Repair (I&R) Technician

 

Installation and Repair (I&R) Technician

The I&R technician is responsible for installation and repair of DSL (GBOND) based services at designated customer homes and/or businesses.  This project primarily involves upgrades of new and existing services (modem swaps, line conditioning, inside wiring and related activities). 

Job Duties:

Receiving work assignments from client representatives, other designated supervisory personnel, or by electronic terminal.
Performing operations in connection with the installation/maintenance of copper based services.
Installing, repairing and maintaining inside cables, wires and plug-in equipment to connect telecommunication systems and equipment.
Reading and interpreting facilities plats, and/or vendor specification documents for the purpose of locating, and repairing copper based services.
Using test equipment for installing and repairing copper based services.
Promoting the sale of client services and products.
Making face-to-face customer contacts while communicating with customers before, during, and after the work operation.
Identifying and meeting individual customer requirements on provisioning and/or repair orders.
Completing all related administrative paperwork to include, but not limited to, daily time sheets or submittal of work completed.

Basic Requirements:

Must have own truck, tools, and ladder
Ability to remove ladder from truck, carry, raise, climb and descend ladder and replace ladder on truck.
Be willing to work any days and any hours, outdoors in any type of weather.
Follow established safety practices and guidelines.
Adhere to strict regulations and procedures for the security of property.

Required Skills:

Must work well with little supervision
Ability to work independent or in a team environment
Must have strong communication skills
Ability to communicate effectively and appropriately when dealing with clients
Ability to follow direction and meet performance objectives

 

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